Updated Checkout Experience

Updated Optavia Checkout Experience.


Frequently Asked Questions


When will the new OPTAVIA check-out experience take place?

Deployment of the new checkout process on OPTAVIA.com/hk will begin on Friday, 18 March 2022, from 11:30 AM HKT to 3:00 PM HKT.

Please note that during the site outage a maintenance page will alert Hong Kong’s OPTAVIA Community.


What changes are being made to the checkout experience?

Here is what to expect: changes to how the Habits of Health Transformational System is added to an OPTAVIA Kit order and an updated OPTAVIA Premier enrollment process.

  1. When shopping on OPTAVIA.com/hk, an OPTAVIA Client will add the OPTAVIA Kit to their cart that best suits their needs;  
  2. The Client can then choose if they wish to add the Habits of Health Transformational System to their order by clicking “Shop All”, then “Tools & Accessories”, and then add the Habits of Heath Transformational System to their cart.
  3. At checkout, if the Client wishes to enroll in OPTAVIA Premier for additional savings and Rewards, they will check the box to agree to the OPTAVIA Premier Official Terms & Conditions; and
  4. The “Order Summary” section will reflect applicable discounts and free shipping before the Client purchases their order.

Please refer to this video for a detailed tutorial.


When I placed my order, I didn’t receive a discount? Why?

With the new checkout process, an OPTAVIA Client in Hong Kong must enroll as an OPTAVIA Premier member to receive discounted prices or Rewards. If your Client has already placed an order and would like to enroll in OPTAVIA Premier so that their order qualifies for discounted pricing and Rewards, they can contact OPTAVIA Client Support at +852 800 931 717.


Is there a fee to join OPTAVIA Premier?

No, OPTAVIA Premier is a free, monthly auto-ship program. There is no cost to enroll.


When I become a Premier member how will I be charged monthly?

After enrolling in OPTAVIA Premier, you will be charged the same amount (less any applicable Rewards) for your monthly orders, which will be billed to your default payment method, unless you cancel your Premier membership.

To cancel an OPTAVIA Premier membership go to the “My Account” page on OPTAVIA.com/hk. Memberships may be canceled up to the day before the next monthly order date. For more on how to cancel an OPTAVIA Premier membership, refer to this article on HONG KONG CLIENT ANSWERS.


Will Candidates and Clients in Hong Kong be notified once they enroll in OPTAVIA Premier?

Yes, an automated email will also be sent to anyone in the Hong Kong Community that enrolls in OPTAVIA Premier to provide details of the benefits.


How do I cancel my Premier membership?

To cancel an OPTAVIA Premier membership go to the “My Account” page on OPTAVIA.com/hk. Memberships may be canceled up to the day before the next monthly order date. For more on how to cancel an OPTAVIA Premier membership, refer to this article on HONG KONG CLIENT ANSWERS.


Is a video tutorial available?

Yes, you can share this video, which highlights the checkout experience in detail:  

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How can I learn more about OPTAVIA Premier?

Please refer to the OPTAVIA Premier Official Terms & Conditions.