Pulling a Reactivated Client Report

To assist our Coaches with determining which of their Clients would qualify as a Reactivated Clients we have assembled a brief SOP below. A Reactivated Client is a Reactivated Client is an individual who has not placed an order with OPTAVIA Premier in the last 180 days or since 21 March 2022 for the Essential Start Bonus to apply. 


Note: The report below is for locating Premier members that have not placed a Premier order in the last 180 days. Keep in mind any Client that is not a current Premier member would be eligible for Essential Start as a New Client.

Step-by-Step Instructions:

  1. Login into OPTAVIA Connect. 
  2. Select the Clients Report under the Client Support tab on the navigation menu. 
  3. Within the Clients Report find the column Premier Member
  4. Click on the ellipsis to the right and select the filter option. Type yes into the first field "is equal to"

Clients Report - Selecting a Filter

  1. Next, locate the column Last Order Date.
  2. Click on the ellipsis to the right and select the first option Sort Ascending to see the oldest orders.

Clients Report - Sort a Column

  1. The report will now show all Clients within your Frontline who are Premier members with the Clients who have not placed a Premier Order in the longest period of time at the top of the report.
    • In the image below, the highlighted box shows all the Clients who would qualify as a Reactivated Client based on their last Premier order.

A reactivated client is an individual who has not placed an order with OPTAVIA Premier in the last 180 days.